Service Designer

JOB DESCRIPTION

Responsible for implementing and conducting digital transformation and customer-centric projects, disseminating knowledge, and creating innovative tools in the company.

MAIN RESPONSIBILITIES

• Responsible for facilitating digital transformation projects in business with a focus on the client;
• Be the facilitator between projects and tools that interact with the customer experience;
• Be the multiplier of customer experience tools / methodologies (Ex: Design Thinking)
• Execution of Assessments, Diagnostics, prototyping, process / systemic flows and Wireframes
• Propose and participate in experimentation of hypotheses and concepts
• Work horizontally to ensure engagement and alignment between the main stakeholders in the execution of projects;
• Participation in the design of new features and solutions
• Be creative in proposing solutions;
• Relate to the different organizational levels and professional profiles for the effective execution of projects and initiatives.
• Promote the internal culture of innovation in customer experience in the business areas through the multiplication of market knowledge and design techniques, stimulating the development of new projects in order to generate an impact on the organization in an organic and growing way.

REQUIREMENTS AND SKILLS

Complete Higher Education

Post-Graduation (Desirable)

Advanced English

Ability with Power Point.

Other knowledges:

Design Thinking

Service Design

Agile Methodologies

Mapping of Journeys and Processes

Content creation (Videos, Presentations, Training Materials, Engagement Plans)

Experience in implementing digital channels

Prototyping Tools