Service Designer

About the job

We have an open position to receive a Service Designer person , Full profile , who is willing to face new challenges. That person will have a team of specialists who already exist today at Badaró.

Here, the Service Designer Pleno is responsible for:

• Create solutions and contribute with ideas that build a better service experience;
• Participate in design sprints, brainstormings and ideation processes to build products and services together with the client’s team and team;
• Plan, design, facilitate and synthesize workshops;
• Discuss ideas, tools and methodologies that can optimize the development of projects;
• Discuss business challenges with stakeholders;
• Map and analyze existing flows, processes and journeys to be able to define the best outputs in projects;
• Design journeys that enable decision making according to the understanding of the client’s business;
• Discover user needs through research, developing deep insights;
• Define interaction days based on relevant business, technical and design considerations;
• Assist the Design team to design digital products that respect the journey designed for the service offered.

Requirements

• Have fluid and objective communication, based on data to dialogue with customers during projects;
• Have participated in digital product projects, agile methodologies, problem diagnosis, Design Thinking approach, service design and prototyping of ideas.
• Experience in research processes with users and customers.
• Have experience with creating flows and information architecture;
• Have experience conducting dynamics and workshops for customers and users;
• Mastery of remote co-creation tools, such as Miro and / or Mural;
• Knowledge of research tools and usability tests.

Desirable

• Know interface design tools such as Figma, Sketch, among others;
• Knowledge in digital product development methodologies;
• Experience in building new businesses.

Differentials

• Experience with remote facilitation;
• Fluent English and / or Spanish for conversation, reading and writing;

Benefits of working with Badaró

• Monitoring the professional’s skills map for evolution and continuous development;
• Opportunity to work on large projects with strong market players;
• Remote work 100% of the time;
• 30 days of paid rest;
• Culture of innovation and continuous learning;
• Investment in training;
• Encourage participation in remote events.