Service Designer

About the job

:: Responsibilities ::
• Work on projects and carry out studies on the 6 core areas of Customer Experience (Customer Centered Culture, CX Strategy, Customer Knowledge, Experience Design, Experience Metrics and CX Governance)
• Work on projects of customer experience innovation from design at all stages of development: setup, immersion in context, research, analysis, personas, ideation, prototyping, pilot and service blueprint.
• Lead co-creation processes at FLWOW! and also in projects with customers.
• Develop empathy activities and research, extract and analyze insights in different scenarios (customers, channels and company).
• Conceive visualizations through the use of visual thinking, storyboards and storytelling, process flows for simple and complex ideas and systems.
• Contribute to the review of innovation and design methodologies within FLWOW projects!
• Develop prototypes of physical and digital solutions.
• Develop and deliver courses and workshops related to design and its variables.
• Support other team members, share knowledge and experiences for the team’s development.
• Develop graphic materials for projects (presentations, support materials, final book etc.)

:: Skills ::
• Be aligned with market trends in the areas of Innovation and Customer Experience
• Ability to conduct simultaneous projects with other service designers
• Ability to conduct facilitations in courses and workshops
• Adaptation to the culture and internal standards of clients during the execution of projects
• Creativity to solve simple and complex challenges
• Foster collaboration and co-operation creation
• Vision and aggregating attitudes
• Analytical capacity
• Ability to meet last-minute demands
• Communication with different hierarchical levels