Service Designer

Job Description

We are looking for a Service Designer to work on building our customers’ journeys and experiences, integrating different points of contact: digital and physical channels, ensuring a simple, integrated and customer-centric experience.

If you are passionate about service design, are a customer-obsessed person, want to be part of a startup that will impact the lives of thousands of entrepreneurs, and believe in the importance of financial well-being in people’s lives, we want to meet you!

Main responsibilities

• Map and design customer journeys, identifying pain points and opportunities
• Create service blueprints, flows and omnichannel experiences
• Genuinely understand our customer, conduct interviews, tests and co-creation workshops.
• Design experiences that promote customer engagement, in an inclusive way and aligned with Trevo’s values
• Support the creation of conversational flows with UX design practices
• Define and track experience metrics

Requirements

• Strong experience with service design
• Experience in research techniques, personas and customer journey
• UX/UI experience
• Knowledge of design thinking methodologies
• Experience with agile methodologies
• Collaborative, analytical profile

It will be a differential

• Having worked in a startup: rhythm and dynamics of a startup;
• Experience in conversational design, ensuring a natural and intuitive experience