Senior Service Designer

Position Description | Responsibilities

As a Service Designer, you will work to understand how our current Digital Solutions are placed in the customer journey, mapping touchpoints and opportunities and supporting stakeholders in the decision-making process.

• Facilitate workshops with stakeholders from different areas
• Break down complex problems
• Develop a deep understanding of user needs and behaviors, using research insights and available data to inform strategy and business decisions
• Understanding and articulating clearly how our products can evolve from a user-centered, system, and business perspective
• Leading the creation of UX documentation and artifacts, collaborating with stakeholders to understand user needs and business goals
• Map the service blueprint and user flows, and documentation that effectively communicate solutions to PMs, UI designers, and other functions in the team

Profile | Training and knowledge

• Fluent English. You can speak, write and communicate with confidence
• You have a solid showcase of work to show your process and expertise
• You have proven experience in Service Design projects for digital products
• You are up-to-date with industry standards and tools
• You are open to receiving and providing constructive feedback
• You are proactive and have an experimental mindset
• Able to work with vague requirements and help bring clarity to a group of multidisciplinary stakeholders
• Solid time management and async communication skills in a remote work setting
• Knowledge of industry-standard tools (we use Miro and Figma)