Service Designer

As a Service Designer, you will have the following key accontabilities:

• Lead analysis of existing services and products, to understand opportunities and identify gaps

• Support Product Managers and Delivery Leads to review, prioritise and communicate pipeline of propositions and product roadmap

• Work with subject matter experts, colleagues and external partners to understand desirability, viability and feasibility of proposed solutions

• Identify and implement new processes to translate into enterprise tools and effectively communicate to key stakeholders, promoting human(client)-centred product design

• Collaborate with internal stakeholders to design solutions and propositions in response to internal users or data insights

• Develop communications and updates on progress, processes and customer insights to promote your own work that of the wider team

• Support the UX harmonisation across the Data Platform Domains

Key activities:

• Work with designers and operations to evaluate existing process

• Design and implement activities to visualise the impact of the existing products on supporting activities (eg. training, hiring, etc)

• Translate these into actionable product opportunities for exploration and take through process into production (if appropriate)

• Understand and articulate clearly how services need to change from a user centred, tech, and business perspective

• Review existing journeys both on global and local operations teams

• Support Delivery leads and Product managers to define key metrics and measurements for organisations to evaluate their impact, supporting them to use this data to iterate what they deliver

• Design and document insights and processes. Work with stakeholders to embed and deliver on these processes

• Support the growth and visibility of the Design organisation within GfK

Now that you know what a Service Designer does, what skills, qualifications and experience do you need?

• 3+ year experience in UX design, UX research or Digital product design

• Excellent written and verbal communication skills, able to clearly articulate concepts, ideas and requirements so they are understood by Technical & Non-Technical teams

• Advanced presentation and facilitation skills, able to present ideas/concepts to stakeholders with clarity and confidence and obtain high quality outputs from collaborative tasks

• Strong persuasion and relationship building skills to influence others without authority and encourage collaboration between stakeholders

• Capable of resolving challenges independently, escalating only when appropriate

• A team player, able to work collaboratively with other members of the team and autonomously when required

• Excellent self-organisation and ability to plan own work in line with the broader team plans and priorities