Service Designer

Here’s what you need:

• 3 + years of in-depth knowledge and experience in design research, interaction design, and service design across varied users, business problems, and digital and physical touchpoints.
• 3+ years of experience driving and applying user-centered design processes and activities.
• 2+ years of experience planning, designing, facilitating, and synthesizing workshops.
• 2+ years creating experience maps, user journeys and service blueprints, interaction models, user flows, and wireframes.
• 2+ years’ experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
• Knowledge of and curiosity about technology and its impact on design solutions.
• Understanding of areas of specialization within the greater design landscape, including but not limited to Business Design, Growth Strategy, Product Design, Visual Design, and Content Design.
• Willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset.
• Ability to create and lead teams through the creation of experience maps, user journeys and service blueprints, interaction models, process documentation, and workflows.
• A minimum of a high school diploma or GED is required for this position
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.
• Eligibility to obtain Security Reliability clearance in a reasonable timeframe

Bonus points if:

• You’re composed in high-pressure situations with a “big-picture” perspective
• Bachelor’s degree or equivalent experience in a related field.
• Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, Figma, Axure, Confluence, ADO or JIRA is a plus.
• Accustomed to working collaboratively with customers and cross-functional team members.
• You are a bilingual in French and English