General Application

Bridgeable is a service design consultancy that works with leaders, organizations, and people to create a more human world, one experience at a time. Together with our clients, we awaken insight, craft meaningful strategies, and build tangible tools that lead to enduring growth for businesses and people.

Check out some of our award-winning work:

Redefining the TELUS Renewals Experience

Creating an open-sourced patient language

The Plan to Modernize New York City Transit

Interested in working at Bridgeable?

The work we do, and the way we work, attracts the brightest and most creative people in the industry. We are proud of our team and value initiative, integrity, empathy, adaptability, and transparency. If you bring a positive, fearless attitude to your work, with a drive to be relentlessly dedicated to quality outcomes, and a thirst for continuous learning, we want to meet you.

As a successful candidate, we will work with you to match you to one of our job families that fits your experience.

General responsibilities of all Bridgers include:

• The ability to work independently on and take ownership over small projects and/or key work streams within large projects
• Excellent project management skills, with a demonstrated ability to consistently prioritize and manage multiple tasks in a fast-paced, deadline-driven environment
• Strong written and verbal communication skills that demonstrate tact and diplomacy
• Collaborate with a multidisciplinary team focused on creating more human-centred experiences across various service touchpoints
• Build a deep understanding of our client’s business model and internal dynamics to effectively apply service design tools and build creative solutions

• Synthesize data from research and co-creation sessions to identify key insights and translate them into opportunity areas
• Co-design prototypes, including low fidelity, rapid iterations in co-creation sessions, and high-fidelity outputs using a variety of software tools

• Effectively use storytelling to communicate user insights, opportunity areas, and concept designs to different audiences
• Explore trends and best practices and summarize the potential applications in client work
• Adept at learning new software and proficient with one or more of Adobe Creative Suite, and digital prototyping tools
• Relentlessly explore new opportunities for our business

Profile of an ideal candidate, but not limited to, in each of the job families:

Visual/Interaction Designer:

• Creative – both in the sense of being imaginative and having original ideas and in the sense of creating new objects, services, experiences
• Telling compelling stories, whether through narrative prose, compelling visuals, or effective prototypes
• Highly motivated, detail-oriented, organized, and efficient, with a strong ability to work independently as well as part of a team

Design Researcher:

• Able to empathize with others, and are able to see the world from someone else’s point of view
• Work experience in qualitative research, design execution, and/or consulting
• Experience with human-centred design and design thinking

Service/Business Designer:

• A strong systems thinker and creative problem solver
• Ability to refine the details of a solution until it meets a high standard for excellence
• Flexible and adaptable, allowing you to be comfortable in environments with a high degree of ambiguity