Service Designer

About the Role

We are seeking a Service Designer to join our client’s Data, Information, and Privacy Services Division. The successful candidate will play a key role in delivering data products that improve access, governance, and analytics while ensuring data is treated as a corporate asset. This role will leverage human-centered design to support digital transformation, program reviews, and service innovation across enterprise data services.

Key Responsibilities

• Apply human-centered design methods to data product delivery and program reviews.
• Conduct journey mapping, service blueprinting, prototyping, and co-design workshops.
• Analyze user experiences, identify gaps, and design innovative solutions to improve data access and usability.
• Collaborate with cross-functional teams to design and implement new processes, policies, and data service improvements.
• Document findings, create roadmaps, and define measurable outcomes to guide transformation.

Mandatory Skills & Qualifications

• Degree/diploma/certificate in Computer Science, IT, or related discipline (or 8+ years of equivalent experience).
• 6+ years’ experience in journey mapping, service blueprinting, and visualizing user needs.
• 6+ years’ experience facilitating co-design workshops.
• 8+ years’ experience using human-centered design approaches (UX, service design, interaction design).
• 8+ years’ experience with digital/data services such as data pipelines, catalogs, and data architecture.
• Proven ability to manage projects of significant size and complexity in a service innovation or digital transformation environment.

Preferred Skills

• Experience creating service metrics, KPIs, and performance measures.
• Strong background in ethnographic/behavioral research and translating findings into actionable designs.
• Ability to zoom between detailed process analysis and big-picture system understanding.
• Prior experience in public sector or enterprise-level digital programs.