Senior Service Design Consultant

What can I expect to do in this role?

• As a Senior Service Design Consultant, you will apply your continuous improvement outlook to define, plan and lead the collaborative delivery of formal service design projects.
• You are self-motivated to work at a fast pace to identify valid and practical opportunities, drive results, and deliver tangible project outcomes.
• Your recommendations to support digital transformations and service efficiencies will reflect your willingness to think differently and strategically about service delivery.
• At any one time, you will be leading multiple concurrent service design projects, bringing your service design thinking methodologies, user research experience and facilitation ability to mission-based teams.
• Your capacity for self-development will enable you to remain current with trends in customer service practices, digital service delivery models and service performance measurement.
• You will use your analytical ability, enthusiasm and responsiveness to help solve complex government challenges using service design and digital methods and tools.
• From service design, to user research, to user experience – there are a variety of projects to support, giving you the opportunity to work with many people across the OPS in different services.

How do I qualify?

Service Delivery and Digital Service Design

You have demonstrated experience in a range of the following service design and user experience techniques:
• User needs mapping
• User research (exploratory and evaluative)
• Stakeholder mapping
• Personas
• Journey mapping
• Collaborative design
• Prototyping
• Service blueprinting