Senior Service Designer

No one is an island — We believe in sharing work early and often, so you will work iteratively and collaboratively on rough notes and sketches, before hunkering down on detailed high-quality deliverables for our clients. You will harness your problem-solving skills to connect the dots between user pain points, opportunities, and insights derived from asking the right questions to the right people. Involving stakeholders in your process is second nature because you understand the challenges in change management across frontstage and backstage functions.

As part of the POWERSHiFTER team, you will have access to some of the brightest minds in design, technology and strategy. You will work in an environment that values people, collaborating with team members, process and performance. We deliver brilliant digital solutions that put people first. We believe that organically fostering an environment based on equality, trust and transparency will generate great ideas.

This contract position will be approximately 2-3 months with variable weekly hours (to be discussed during the interview process). There is a strong possibility of an extension. This role can be performed remotely, however, you must be able to work within or closely to PST (Pacific Standard Time).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your mission

We believe that when you start with empathy, amazing things can happen. You will champion this belief through the practice of design thinking and human-centred design principles (HCD) on both client and internal work.

Responsibilities

• Work with senior team members to pinpoint the right questions to ask in order to validate and advance clients’ businesses.
• Lead qualitative and quantitative research, ideation, and prototyping stages of Service Design, while documenting your findings.
• Facilitate co-creation workshops, user testing, and present recommendations on major projects that involve user experience.
• Design beautiful personas, empathy maps, journey maps, experience maps, and/or service blueprints – understanding the differences between them and when they apply.
• Create value proposition canvas and user flow diagrams to visualize positioning around customers’ value and needs
• Analyzes and highlights key research insights that answer measurable business goals and outcomes
• Build and iterate digital prototypes in Figma, Miro, and other relevant tools
• Stay up to date on the latest UX and service design tools and methodologies
• Work independently and efficiently to meet deadlines in an Agile environment
• Actively contribute to internal programs and knowledge sharing.
• Share acquired skills with team members through formal and informal channels.
• Have fun!

Requirements

• Minimum education requirements:  Relevant Bachelor Degree
• Minimum experience requirements: 5+ Years of relevant work experience, bonus if you are in business consulting

Bonus

• Understand foundational process and change management best practices
• Understands and has experience with Conversion Rate Optimization