Senior Service Designer

This role is 2 Year Term and is classified as a CS-04 in the Computer Systems group.

In this role, you will:

• Be assigned to our partnership business unit, where you would be a member of our consulting or embedded service design and delivery teams, which partner with government departments to improve how they design and deliver their services.
• Guide and assist government departments to design services that improve the experiences of internal staff and end users, and as a result improve operational performance and service outcomes.
• Collaborate with public servants to solve problems and improve their ability to provide better end-to-end services.
• Foster alignment and shared understanding through the creation and rapid iteration of service blueprints, prototypes, wireframes, user flows, and other design artifacts.
• Synthesize research findings and facilitate co-creation sessions that enable stakeholders to distill actionable insights from complex and ambiguous problems.
• Envision and communicate future service offerings based on the needs of users, government departments and society.
• Lead implementation rollouts, supporting partnerships and managing risk throughout, from building capability to detailing touchpoints, both digital and physical.
• Provide mentorship and guidance to other team members within the design community and across the wider organization.
• Champion the growth and adoption of a service design mindset within your team, the wider organization, and the government of Canada.

You are an excellent candidate if:

• You have experience leading and working within cross-functioning and agile teams, working alongside and collaborating with; researchers, designers, developers, and product managers.
• You are excellent at communication, able to confidently utilize and adapt facilitation, visualization, and storytelling skills when needed to provide the right context to diverse groups and audiences.
• You have a proven track record of successfully (re)designing large and complex multi-channel services that meet the needs of users, alleviate pain points and reduce operational costs.
• You are confident in navigating the complexities of public services and/or government departments, understanding the systems they’re part of in order to affect change.
• You are comfortable dealing with ambiguity and working within constraints, facilitating decisions and assessing risks through evidence-based design.