Service Designer

Role and Responsibilities

·       Accountable for the delivery of optical designs considering optical link reach, fibre design efficiency, network reliability, redundancy, and scalability.

·       Provide technical support to Sr. Designers / Network Specialists related to fibre optic route selection, ensuring implementation cost-effectiveness and enhanced performance of the existing and expanding fibre network.

·       Plan end-to-end fibre solution and/or provide instructions to Implementation staff and engineering contractors for the successful delivery of plan.

·       Assists with design standard and guidelines updates on new optical distribution network (OSP and ISP).

·       Review business requirements and engineering plans engineering and deliver accurate and reliability fibre solution.

·       Responsible for the delivery of optical solutions in a dynamic environment with varying degrees of complexity, time frames.

·       Accurately document fibre details on exiting fibre asset and take all necessary steps to ensure data integrity of the fibre network is maintained.

·       Responsible for maintaining data integrity of all databases through timely review, completion, and entry of As-build records into Patch Manager and ISP repository archives.

·       Complete projects in accordance with engineering specifications, planning requirements and delivered on time.

·       Produce Splice diagrams, Review and update As-built information in Patch Manager, keep track of fiber and port availability in the Network, maximize use of fiber architecture with every design.

·       Assist other departments to resolve any escalations.

• Provide pre and post Sales Engineer Dept. support for the optical solutions including for RFP’s and customers designs, & technical questions.
• Coach other team members and deliver ongoing technical assistance and training.
• Provide analysis of performance against standards and industry benchmarks.
• Accountable for documentation of work

·       Accountable for the maintenance and upkeep and data integrity of the asset associated with the fibre network.

·       Provide support for the operation, maintenance, and restoration of the fibre network.

·       Interpret OTDR/CD/PMD traces, loss measurements and other fibre characterization specifications for circuit acceptance.

·       This role deals with complex optical designs and supports the team with On-net connectivity solutions as required (during peak periods of volume).

·       Other duties as assigned.

Qualifications

·       High school diploma with a post-secondary degree or diploma in Networking, Engineering, Design, Computer Science and/ or related programs.

·       1-2 years relevant work experience.

·       Bilingual not preferred but not required.

·       Experience with Fibre Optic Networks in a Wireline Telecommunications environment.

·       Good working knowledge of all Microsoft applications, AutoCAD, Patch Manager.

·       Experience in managing multiple, simultaneous, high-volume projects.

·       Self-motivated with the ability to work well independently and on a team.

·       Detail-oriented with an aptitude for tracking progress across many projects.

·       Excellent interpersonal skills, strong organizational, written, verbal and time management skills.

KNOWLEDGE, SKILLS & ABILITIES

·       Knowledge of technology, standards and specifications related to transmission systems, switching, digital loop carrier and related telecommunications systems;

·       Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

·       Hands-on technical knowledge of … an asset:

·       Fibre Optic principles, both theory and practical;

·       Fibre optic design and architecture;

·       Fibre Optic test equipment;

·       Knowledge of VOIP, Internet and IPTV;

·       Maintain current knowledge of industry trends, concepts, practices and procedures and potential impact on business.