Service Designer

What We Make It is looking to hire a Service Designer to work closely with our growing service design team of researchers, UX and usability experts, development and QA team members to discover, prototype, test, iterate, and deploy modern digital services for the public sector. If you’re the right candidate for this position, you likely have at least 4-5 years experience in UX design, usability, or related fields.

This is a permanent, full time position. Due to COVID-19, this role would be offered remotely for an indefinite period, transitioning to in-office with flexible work-from-home options as conditions allow.

You can:

• Manage multi-stakeholder discovery workshops and interviews to gain deep insight into the needs of the people who will be using a service
• Create user journeys, discovery reports, and other architectural artefacts
• Design prototypes, wireframes, and complex systems in low or high fidelity
• Conduct usability tests, synthesize the findings, and iterate and refine your work
• Lead client engagement sessions with confidence

It would be great if you:

• Understand the importance of accessibility of digital platforms for all users
• Have experience with Adobe XD and related platforms
• Have worked within an Agile Scrum project management environment
• Understand how to work closely with front and back end developers to bring service design to life
• Have exceptional verbal and written communication skills