Service Designer

Responsibilities

The Service Designer will:

• Work with public sector clients in Atlantic Canada and Ontario to design policies, programs, services, and experiences;
• Employ innovative new methods and approaches to uncover rich citizen insights; use insights to develop strategic approaches to public sector transformation;
• Design, manage and execute projects using a variety of qualitative research methodologies;
• Contribute to multi-disciplinary project teams in the role of Service Designer, Researcher, Consultant, or Facilitator;
• Manage client relationships within project environments;
• Champion and reinforce the value of citizen led approaches and design thinking; and
• Support the growth of our design practice internally and externally.

Qualifications

Candidates should meet the following criteria:

• Experience and passion for solving complex problems in the public and social sectors;
• Formal education in design, business, public administration, engineering, or IT;
• Research background with an understanding and appreciation for qualitative insights;
• Demonstrable passion and expertise in design thinking methodologies;
• Previous experience in project settings, in a professional services environment;
• Professional with no ego – equally comfortable leading senior executives and being led by junior resources
• Possess the ability to remain flexible concerning approaches to delivering client solutions;
• Previous consulting experience would be considered an asset;
• Experience with digital (Examples: strategy, UX design, usability testing) – would be considered an asset; and