Service Designer

As a Service Designer, you’ll spearhead multi-disciplinary teams in transforming business initiatives to harmonize cross-government and cross-sector programs and services with gov.bc.ca. Your focus will be leveraging the web as an optimized platform for service delivery, employing a citizen-focused, evidence-based approach for web and service design.

Required Skills and Experience:

• Leading multidiscipline teams in transforming initiatives to align programs and services with gov.bc.ca
• Creating and delivering the Service Strategy for business transformation
• Addressing executive-level stakeholders, presenting compellingly and persuasively
• Providing recommendations, advice, and obtaining buy-in for strategies and user experience approaches
• Mentoring team members on service design methodologies and approaches
• Demonstrating expertise in Design Research, Information Architecture, Content Development, Prototyping, and Strategic Planning
• 5+ years producing and managing design pattern / asset libraries
• 1+ year working with government-led decentralized identity software solutions
• 2+ years working with government-led Identity management common services
• 5+ years working in cross-functional agile teams aligning requirements with product vision and user needs
• Degree in Service Design/Digital Design/Cognitive Psychology/Market Research or equivalent experience in service design (minimum 5 years)

Contractor Responsibilities:

• Leading the adoption of common services in the domain of digital identity and credentials
• Planning and conducting workshops and meetings with stakeholders
• Developing proposals for strategic product or service changes, including change management strategies
• Identifying and planning benchmarks for service design in digital identity
• Leading research sessions and interviews with potential adopters of Digital Trust services
• Documenting research findings through written and graphic visualizations
• Mentoring DITP staff in service design practices, methods, and tools
• Providing regular briefings and active participation in meetings and working sessions within the multidisciplinary agile team.