Service Designer

We are looking for the best Service Designer to help us take TALO to the next level!

We are a startup that is breaking paradigms in the purchase of construction materials, revolutionizing the oldest industry of all.

We invite you to be part of this tremendous team!

Mission

Responsible for contributing and facilitating, mainly through Research, critical systemic changes in the search, purchase and delivery of construction materials in addition to the business model.

Responsibilities

• Perform primary information gathering with ethnographic techniques.
• Conduct interviews and qualitative research.
• Use tools to visualize the service such as archetypes, actor map, journey maps, blueprint and ensure consistency of contact points
• Support the detection of needs, patterns and discovery of Insights.
• Test and design experiments to implement improvements in the service and experience.
• Incorporate the customer’s perspective in business decisions in different instances.
• Facilitate and direct internal and external co-creative instances.

requirements

Required Education:

• Design, commercial engineering or related career

Management of design programs:

• Adobe Creative Cloud y Figma.
• Use of design methodologies (eg design thinking, double diamond)
• Experience with applied research for design and its different phases and associated tools

Work experience:

• 1 year of experience in service area (exclusive minimum)