Senior Service Designer

We are looking for an (Senior) Service Designer to join our award-winning and customer centric design team in Shanghai , China

You will be responsible as a Leader in customer culture and customer value creation.
Creation of future services.You will be in essential role of strengthening KONE Service Design methodology and practice. We are looking for a designer who has a strong know-how with a fearless challenger attitude. We hope to see a strong portfolio that reflects a range of projects and demonstrating high-quality Industrial Design outcomes.

We expect you to have

Attitude

• Involving design early in projects to drive a customer-centric mindset to for visions and offering
• Research is key: first understanding the problem before designing solutions
• Encouraging collaboration: bringing people together for a more holistic view and diversity of thought
• Prototyping facilitates evidence-based decision-making
• Iterative approach: build – test – learn – repeat
• Highly self-driven and proactive

Competence

• Maximum design impact by generating new opportunities by thinking creatively about business model, risks, experiments, and utilizing customer data actively.
  • Passion for solving problems by bridging the customer needs and business-model possibility
  • Strong understanding about co-creation with customers and end-users
  • Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy
  • Experience of using service design mindset, tools, collaborating with business stakeholders
  • Hands-on understanding of service design methods, tools and processes
  • Hands-on experience with both quantative and qualitative research methods
  • Strong experience in HCD methods and techniques to create measurable value for customers
  • Video editing and photographing as plus
• Bachelor’s or Master’s degree in Service Design, Business, Strategy, Engineering, the liberal arts, or relevant
• +3 years of experience in design organization or function.
• Agile multidisciplinary experience is preferred.
• Willingness to travel
• Communication skills in Chinese and English, both written and verbal