Service Designer

As a member of Aftersales Service Solutions Purpose Team responsible for ideating, testing and implementing new service solutions . Utilize UX and Design Thinking concepts with ultimate focus on user needs. KPIs: TNS, EBIT and share of New Services.
Job responsibility
Proactive participation in overall Purpose Team responsibility and tasks:
• Create sustainable value and reach Purpose Team targets (turnover, profits , quality), primarily by developing relevant tool related services to support the offering in Emerging Markets (EM)
• Drives innovations with ultimate focus on users and thereby fulfilling its purpose
• Utilize UX and design thinking concepts to develop new service solutions
• Determines the customer and system requirements (CRS, SRS)
• Prioritize which tasks within in the projects and adhere to the processes (BIF)
• Creates sustainable value by innovative service solutions in order to achieve innovation share
• Create relevant communication content for new service offers (incl. go to market)
• Responsible for pricing and profitability for New Service Solutions
• Collaborate closely with regional and country Aftersales teams for collecting requirements, piloting Service Prototypes and implementing new Service Solutions
• Contribute to BE aftersales strategy development
• Engaging with Users on a regular basis and collect insights
• Specifying and prioritizing user and market requirements
• Facilitate relevant research studies and concept screeners

Job requirement

• Background in service design or design
• Expert in Design thinking and basic knowledge of UX processes, tools and methods
• Good know-how of traditional and digital requirements for future User touchpoints
• 3-5 year professional working experience within UX projects
• Firm business model understanding
• Keen market analysis capabilities
• Extensive English knowledge as the working language in an international team
• Excellent communication skills, with ability to build strong links to counterparts in Bosch worldwide
• Enthusiasm to work as a team in an agile framework
• Speedy to figure out solution / prototyping
• Commit on the results
• Self-organization skills and self-responsible way of working