Senior Service Designer

Deliver people centric service strategies and ensure the service design is based on properly defined, prioritized and measurable business goals, a sound business model and positioning, and carefully aligned with the client s organizational and institutional drivers and the broader business ecosystem. Works collaboratively with other disciplines and with clients to ground innovative services in a business context.

Purpose
Uncover user needs through research, develop deep insights, generate concepts, and craft how
people will interact with the products and services we design.
Orientation
Contributes to and is accountable for service and experience strategy, interface structure, and
interfaces at the project level.
Expectations
Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay
transparent. Be bold and generous in all you do.