Senior Service Designer

About the job

The role

You will aim to optimize, improve, innovate and sell Findasense’s value proposition within the Omnichannel field of Customer Experience with the aim of digitizing our clients’ business.

The team

You will be part of an EPIC team! where you can collaborate with a global team. You will belong to the Business Strategy team that has the great purpose of innovating and proposing services and work methodologies that place people at the center of all projects and you will work on the definition of services for different clients.

The projects you will be in will have an impact on the consumer, the client and on all Findasensers, achieving relationships that work at all levels.

You will be within a self-management environment that will allow you to lead new and unique projects, enhancing the Innovation Leader that identifies us all at Findasense.

What will you do?

• You will define and develop Customer Experience solutions and services for our clients and for Findasense
• You will connect the demands and needs of customers in the market with our portfolio of products and services.
• You will constantly innovate in the portfolio of products and services, seeking cost efficiency and differentiation in the market.
• You will integrate customer requirements into service design and delivery routines as a tool for optimization and customer satisfaction.
• You will accompany the business development team in the sales process and closing proposals with the client.
• You will allocate the best available resources and establish clear objectives and goals to satisfy client briefings, proposal requirements or research projects.
• You will support service methodologies in Marketing Services to maintain a sustainable competitive advantage for Findasense

Who you are?

You will bring 4 years of experience in service design

Professional in Marketing, ADE, Strategic Design, Engineering or related

High English level

You will contribute knowledge in:

• Experience in Design Thinking, Customer Journey mapping, Service Blueprinting, Stakeholder Mapping, Systems Thinking, Voice of Customer, Digital Research and consumer segmentation.
• Deep understanding of CX technologies. Management of CRM, RRSS, SEO, SEM and blogs
• Advanced knowledge Gsuite, iwork
• Advanced knowledge of Agile Project management methodology (SCRUM, Agile, KANBAN) and advanced use of PMO tools (Trello, Jira, Basecamp)