Service Designer

We are looking for a person passionate about User Experience and Service design, who is able to do scouting and benchmarking (exploratory and comparative) in the reference sectors and target markets (energy); analyze and implement scenarios and processes; do research on customer behavior according to qualitative and quantitative approaches; analyze insights from surveys (qualitative and quantitative); design Customer Journey Mapping; devise innovative service and product concepts; define business models and strategic roadmaps.

We are looking for a person who has deep knowledge of approaches, methods and techniques for collaborative problem solving and co-design (e.g. Design Thinking) and who has experience in the conception, planning, facilitation and rationalization of workshops.

You will work closely with UX Research and UX/UI Design teams as an integral part of the product creation process.

The candidate must speak Spanish and English. The project is two months and is for contractors/freelance.

What does the Service designer do?

• You will work on small to medium sized projects, lasting a few weeks to several months, with whom you will share working methods and tools
• You will deal with a project management model that will allow you to efficiently organize work time and guarantee a quality result
• You will design the structure of the content to be presented to users and write microcopies to guide them in their navigation and help them achieve their goals
• You will work in a multidisciplinary and dynamic team where you will be able to increase your skills in UX research, UX design and UI design

Who is our ideal Service designer?

• You have experience as Service designer in complex and international contexts
• You know and are familiar with concepts related to Usr Experience with a Human-Centered and data-driven approach
• Excellent knowledge of Spanish and English (written and spoken). Knowledge of Italian language is also considered a plus
• Knowledge of Miro, Mural and design tools such as Figma, Sketch, Invision is preferred
• Excellent communication skills, especially for interacting with stakeholders and users
• Experience in creating strategic documents
• Experience in conducting interviews with stakeholders, users, shadowing, online ethnography, focus groups, empathy maps, personas, storyboards, customer journey
• Experience in stakeholder mapping, service blueprints, business model canvas, value proposition canvas, in-person and remote workshops, HMW, user stories, prototyping (physical and digital)