Service Senior Designer

The position

We are looking for a Senior Service Designer to join our growing Digital Development and Analytics department in Global People & Organisation (P&O). You will work in a team of Service Development – alongside Customer Experience, Change Management, and Project Management experts. As a Senior Service Designer, you will have a key role in improving P&O’s digital services and will be the backbone of projects from beginning to end. Finally, you will independently plan, prioritize, and deliver service design activities for our HR services.

What you will be doing

• Identify and promote service design frameworks that are best suited for specific project needs, providing clarity in complex challenges related to human behaviors, relationships, workflows, and processes, and driving decision-making (e.g., customer journeys, service blueprints, ecosystem maps).
• Organize and lead co-creation workshops, design sprints, and research initiatives with Novo Nordisk employees and stakeholders to enhance or create new services.
• Identify new opportunities for customer experience within P&O to support the organization more efficiently and effectively.
• Help shape and develop a practice of service design through methods and tools within P&O, and upskilling colleagues.
• Stay updated on the latest developments/trends/thinking within your field and knowledge sharing with colleagues.

What you will contribute with

• Solid experience in the field of service design, from either in-house or agency
• Experience in design thinking approaches and methodologies
• Excellent stakeholder management skills to ensure effective communication with various groups of stakeholders
• Experience using programs like Figma, Miro, or other similar
• Solid facilitating and presenting skills in English