Service Designer

Primary tasks

• Analyze and map the various customer journeys as well as help identify new opportunities and optimize current flows across touchpoints
• Facilitate service design workshops with internal and external stakeholders especially with a view to input for touchpoint analysis, service blueprints, mapping customer needs, system shortages, and idea generation
• Develop prototypes at wireframe level in collaboration with external partners on user tests and translation of user feedback for implementation in close collaboration with the rest of the Customers & Innovation team
• Ensure strategic coherence, as well as tactical and operational consistency across customers ‘and partners’ customer journeys
• Perform qualitative research of customer needs and translate this into design requirements
• Advocate and introduce service design principles, methods and tools throughout our organization and partnerships – including ensuring the right mindset and that design thinking is a natural part of ‘the Clever Way’
• Ensure that we are always based on Clever’s four core values, and that all solutions can be validated by our ‘Experience driver framework’.
• Develop and maintain the toolbox in relation to service design and the good user experience
• Advocates for the various user segments in projects across Clever

Personal qualifications

• You lead and contribute positively in discussions about ideas, concepts, initiatives and projects, both tactical and strategic, at all levels
• You have strong communication and presentation skills that in a positive and convincing way are able to bring others with them
• You have experience with concept development, concept testing and strategy for implementation
• You are able to work in a dynamic and changing world, where you dare to try new concepts
• You understand and embrace Clever’s values ​​and Clever’s approach to a great customer experience
• You show clear empathy and cooperation towards your colleagues and our partners
• You are anti-bureaucratic, self-motivated and give yourself 100% compared to what was agreed
• You are easy to work with and always help a colleague when needed
• You are always willing to put your own goals and tasks in the background for what is best for Clever and our customers
• You keep calm and overview when the waves go high

Your background

• Master’s degree in and / or experience with service design, service system design or similar
• Preferably consulting experience
• Has practical experience with various innovation projects