Junior Service Designer

Join us for your next big adventure! We are seeking a Junior Service Designer with an enthusiasm to join our Nortal User Experience team in Tallinn or Tartu with a future perspective of potentially working on projects across different locations of operation across the world.

At Nortal we believe in thinking big – creating solutions that have a meaningful, far-reaching impact, whether through better tax systems, improved healthcare, or more convenient e-gov services. Our projects have touched more than half a billion people’s lives worldwide, and we’re just getting started.

In your daily work as a Junior Service Designer, you will be responsible for helping our clients discover the real value of their products and services and support the building of customer-centric solutions.

With the help of senior service designer you will be:

• • Quickly formulating hypotheses based on insights and intuition.
  • Designing and facilitating co-creation workshops at different points throughout the product- and service design.
  • Analyzing the interactions with your customers and stakeholders.
  • Spotting opportunities for impactful product and service innovation.
  • Creating a desirable user experience addressing human and planetary needs.
  • Collaborating with others to design the end-to-end journey of services.
  • Show an active interest in the development of Service Design Practice methodology and making recommendations.
  • Sharing project/client learning and outcomes with team and company through formal and informal events.

We would love to see that you are:

• •  Fascinated by service in all its forms with a desire to deliver great solutions in the teams we put together for clients, to help them improve existing services, invent new ones, and ultimately grow businesses.
  •  Endlessly inquisitive, and ruthlessly user-focused, able to use a combination of logic, empathy, rigor, and storytelling to articulate a customer or business problem
  •  A natural collaborator. Ideas breed ideas, and so we work in multi-disciplinary teams and embed clients in our process. We work in the open, we share our thinking early and we build on each other’s contributions.
  •  Visual. We work generatively. We create things to clarify thinking, align understanding and move towards a solution that works.
  •  Fluent in English language and familiar with Service Design methodology.

We offer you:

• • Interesting, innovative, and challenging work, having a unique impact on the entire society.
  • A possibility to work with a driven NUX (Nortal User Experience) Team and top experts in a motivating environment, where you can rely on your team, inspire, and be inspired by great colleagues who prioritize constant improvement.
  • Opportunity to contribute to decision-making – people in charge are in the next room and the doors are always open.
  • Flexible working hours.
  •  Opportunity for mentorship and learning from other team members in a close-knit team.
  • People-oriented atmosphere. We strive to create an environment where people can feel comfortable.