Lead UX and Service Designer

Are you a creative and customer-centric individual with a passion for designing exceptional user experiences and innovative services? If so, we have an exciting opportunity for you to join our Lighthouse team as a Lead User Experience (UX) and Service Designer.

KPMG Lighthouse delivers an array of advanced technology capabilities that drive optimization and sustained growth for organizations. We are a collective of architects, engineers, developers, data scientists, and modelers who work alongside our clients to address enterprise challenges and enable digital success. KPMG Lighthouse Data, AI & Emerging Technologies network consists of over 14,000 professionals globally.

In this role, you will be responsible for:

• Acting as the Lead UX/UI Designer for KPMG Finland’s software development projects, delivering interactive mockups and detailed designs in collaboration with product owners and developers.
• Collaborate as a Lead Designer on various customer facing projects, ensuring design excellence and customer satisfaction.
• Utilizing user-centric service design methods to research and develop new services that meet users and customer’s needs.
• Conducting user research to understand and map needs, pain points and processes.
• Engaging in service development and concepting, including current status analysis, creating target states, benchmarking, customer insight and value research, and refinement of vision and strategy.
• Designing participatory innovation workshops, encouraging creative thinking and collaboration among team members and stakeholders
• Acting as an ideation challenge coach and workshop facilitator.
• Utilizing rapid prototyping and customer testing methodologies to create new designs.
• Serving as an in-house designer, supporting various design-related initiatives and projects across the organization.

You’re a strong candidate if you have

• Proven experience in UX/UI design, service design, and conducting user research.
• Relevant degree in Design or a related field.
• Proficiency in design tools such as Adobe Creative Suite, Figma, or similar.
• Strong understanding of design thinking methodologies and participatory design approaches.
• Ability to work collaboratively in cross-functional teams and adapt to dynamic project requirements.
• Strong problem-solving skills and attention to detail.
• Excellent communication and presentation skills.

You’ll help our teams and clients succeed if you have

• Ability to create, edit and use video to convey new ideas and concepts.
• Evaluate websites usability and accessibility through heuristic usability and user experience evaluations and using WCAG 2 guidelines.
• Created data visualizations for Power BI and other needs.
• A proactive and self-driven mindset, with a passion for continuous learning and staying up-to-date with design and technology trends and best practices.
• Experience in website usability evaluation, video editing tools and Power BI data visualization.