Lead Service Designer

As a Lead Service Designer you will be part of our global team of skilled and experienced Service Designers, UX & UI Designers, Insight and Innovation Specialists, Brand Strategist and Developers. You will work on a varied and wide range of projects for clients in diverse sectors. With us you get to build your professional brand, work with a fun and skilled team and be a vital part of our design studio that produces some of the most exciting products and services.

In this role you will lead client engagement and dialogue around service design, customer experience and customer centricity. You will plan, execute and lead transformative CX-programs for our clients and master related project portfolio. You will participate in the creations of creative proposals, and lead project teams from the discovery stage through to the finished solution. To keep your expertise up to date you have the possibility to do service design also in practise.

GOT WHAT IT TAKES? 

• You have solid professional experience of service design (at least seven years of work experience), having led, planned, run, and delivered numerous end-to-end multi-channel design projects in different business contexts.
• You have successfully led transformative CX-programs for different types of organisations.
• You are a strategic thinker and you have experience on how customer experience and service design is aligned with the strategic business objectives.
• You have managerial experience and you are good at guiding and mentoring other service designers.

• You have a strong portfolio of design-thinking projects that demonstrates use of insight, data, technology and commercial know-how to deliver strategic, customer-centered solutions.
• You have good communication skills — you’re confident presenting and justifying design decisions, and can communicate clearly and translate ideas to stakeholders and team members.

• You have a customer-first mindset, with the maturity and initiative to do what it takes to keep our clients happy.