Senior Service Designer

As a Senior Service Designer of S-kaupat you are the ambassador of user-centric design and development. Your focus is to design all the backend services from picking services to end to end distribution including delivery offering, route optimization and last mile tools for S-kaupat. Your primary responsibility is to do research on user needs and behavioural patterns through qualitative and quantitative methods. Based on research results and analytics you can translate customer understanding into service concepts and customer journeys and bring the deep user insights as part of the development. You also evaluate user solutions, and you are not afraid to go to the field to gain customer insight.

S-kaupat is built by a team of 60+ professionals from the fields of design, business, coding, data and analytics, and QA. We are sharing the end-to-end responsibility starting from misty ideas to release and operations. We are truly an international and diverse group of people, who follow agile ways of working and share the product goals when developing and operating the application. You will also be part of a large design community designing different services for S Group.

Responsibilities

• Bringing user insights for decision making

• Translating user insight and analytics to features by designing customer journeys, and content and ecosystem thinking, which build a holistic customer experience.

• Running user tests and utilizing their results in design

• Defining, designing, and implementing research

• Understanding the business requirements and recognizing design opportunities

• Promoting design thinking methods and customer centricity

What we hope from you

• Senior level experience as a designer of digital services

• You have deep knowledge and practical skills of service design as well as strong references of previous work

• Previous experience working with eCommerce and designing digital customer journeys

• You are familiar with agile ways of working and tools, and you can apply them in the design work

• Knowledge and experience of design processes, tools, and methods, such as service blueprints, customer journeys, business design canvas, facilitating (remote) workshops, customer surveys and prototyping

• Ability to utilize data and customer insight in design work

• Good people and communication skills and references from successful cooperation with different stakeholders

• In work-related matters you communicate fluently in English

• Relevant educational background

What we offer for you

• A possibility to design, develop and create omnichannel service entities for retail and eCommerce

• A chance to ease the daily lives of millions of our customer-owners and customers

• Support from the SOK Design community to boost your professional growth and learning. We are a team of 30+ design professionals.

• A possibility to develop your design know-how with modern tools

• A chance to build and implement Design Thinking and customer-centric development with other Designers

• Stable, flexible and development-oriented working environment based on responsible and cooperative principles

• Ownership. You are not only visiting the project, you own the project

• As a large organization we have diverse career and development opportunities. S Group is the biggest private employer in Finland.

• Wide range of employee benefits from our own products and services

• Occupational healthcare, sports and culture benefit and lunch benefit in our staff restaurant