Senior Service Designer

We are looking for a Senior Service Designer to join our Business Solutions unit at our  headquarters office in Espoo (hybrid working model).

Trimble Structures division helps the construction industry to be a more productive, safe and sustainable industry through digitalization. We serve the construction industry with the Tekla software products at the core of the construction workflow. We are a global market and technology leader in our field and transforming how the construction industry works.

Our team is responsible for a wide online offering, which includes scalable digital services and cloud solutions that complement our professional desktop products.

We are proud of the value-adding, highly available, scalable and secure cloud solutions that meet the needs of our customers working globally in the construction industry. You will be one of the key players in creating digital service concepts and designing new digital experiences for our customers.

We offer you

• Diverse role in an international and innovative high-tech environment in the IT industry
• Possibility to influence your responsibilities based on your interests and skills
• Possibility to create solutions that have a real impact on the construction industry
• State of the art development tools and methods
• Possibility to join a team of cutting edge professionals with great team spirit

Your expertise is needed in 

• Designing and co-creating digital services and innovative concepts that help our customers find, try, buy and learn our solutions.
• Analyzing and mapping customer journeys that span across multiple channels and touchpoints.
• Conducting user studies and creating reports based on your findings to discover customer and business needs.
• Conducting business research to be able to provide evidence-based recommendations for future digital vision.

To succeed in this role, we believe that you have

• Professional experience of service design, for example relevant work experience in designing engaging digital services and mapping seamless customer journeys.
• Strategic thinking and analytic working manner that help align customer experience and service design with strategic business objectives.
• Ability to see the big picture and a customer-centric mindset.
• Excellent communication and influencing skills, comfortable presenting to various audiences, both internal and external.
• Experience in conducting user research and usability testing.

We appreciate

• Great organizing & coordination skills.
• Experience in planning, arranging and facilitating workshops with customers and internal team
• Experience of different service design tools and methods