Senior Service Designer

As a Senior Service Designer you will be part of our global team of skilled and experienced Service Designers, UX & UI Designers, Insight and Innovation Specialists, Brand Strategist and Developers. You will work on a varied and wide range of projects for clients in diverse sectors. With us you get to build your professional brand, work with a fun and skilled team and be a vital part of our design studio that produces some of the most exciting products and services.

In this role you will co-create and deliver innovative and impactful strategies, concepts and solutions to our customers. You will conduct insight research to uncover customer needs and pain points, and provide evidence-based recommendations to clients. You will facilitate co-creation workshops with stakeholders, users and internal teams to unlock problems, shape thinking and achieve alignment. You will also understand, analyse and map complex systems, journeys and processes that span multiple channels and touchpoints and visualize them into understandable models. Producing service prototypes and mock-ups is also part of your work.

GOT WHAT IT TAKES? 

• You have solid professional experience in service design (at least five years of work experience), having planned, run, and delivered numerous end-to-end multi-channel design projects in different business contexts.
• You have a strong portfolio of design-thinking projects that demonstrates use of insight, data, technology and commercial know-how to deliver strategic, customer-centered solutions.
• You are an empathetic problem solver, who loves digging deeper into complex problems and using design-thinking methods and techniques to improve customer experiences.
• You have experience in planning, implementing, analysing and synthesising outputs from insight research.
• You are able to scope and plan projects based on clients needs.
• You have good communication skills — you’re confident presenting and justifying design decisions, and can communicate clearly and translate ideas to senior stakeholders and team members.
• You thrive in cross-functional, multi-disciplinary teams and can mentor more junior team members.

• You have a customer-first mindset, with the maturity and initiative to do what it takes to keep our clients happy.