Senior Service Designer

We are looking for a Senior Service Designer with one leg standing firmly on customer experience and the other one on business value creation to drive our product feature design. In this role you’ll get to work with a product and brand that is praised by our customers. You will impact the entire lifecycle of product development and see product babies released and witness them in action creating value to our customers. As our Senior Service Designer you will identify new business opportunities and build extraordinary customer experiences that differentiate our product from its competition together with a highly motivated and skilled team of designers and engineers.

What is a Senior Service Designer responsible for at HappySignals?

• Lead the design work in your product feature tracks from R&D phase to implementation
• Hands on work with designing and refining new product features as part of our Design team
• Participate our customers into design work throughout the design process
• Recognise business opportunities from data and refine them into product features together with our Data Scientist
• Participate in product pricing model development with Sales & Customer Success
• Participate in competitor and market analysis together with our Product Marketer

How to succeed in this role?

• You are self-driven and passionate about your work with positive attitude and approach to challenges
• You have courage to challenge, disagree and state your view, and will to listen and understand other views
• You are not afraid of changing tasks and continuously evolving ways of working we refine as a team and you fundamentally believe in team work
• You have good communication and storytelling skills to explain and visualise your visions to stakeholders
• You are passionate about understanding customers with a strong balance between analytical and creative skills
• You are fluent in written and spoken English