Service Designer

Service Designer

You are a diamond in the rough with a few years of practical service design experience under your belt. You have the passion and skills to utilize customer and business insights to create better experiences using the methods of design with a human centric approach? You act as an ambassador of our company culture and get inspired by people around you. You are a true believer of “better CX creating better business”.

In order to master in this role, you have:

• A few years of practical service design experience or other relevant experience. Previous experience from an agency setting is a plus.
• Your educational/professional background could be in design, business, technology or perhaps sociology.
• The ambition to push the boundaries of traditional service design and want to work in multidisciplinary teams merging analytical thinking and creative skills to create business impact
• Good understanding of user-centric design methods and user research in addition to skills in one or several of the following; facilitation, visualisation, ideation, concept creation, iterative prototyping, UX/UI design
• The ability to work on complex design projects with support from more senior designers
• Understanding of how to plan and execute service design processes independently
• Great presentation and facilitation skills, you are comfortable with presenting to and managing various stakeholders in projects
• Ability to balance user needs with business requirements
• Ability to inspire and teach others about service design approach
• The ability to utilize specific design tools and creative softwares such as illustrator, Photoshop, InDesign, Premeiere, After Effects, InVision, Figma or other. This is a bonus.
• Good analytical and creative skills
• Structured and organized approach to work
• A genuine interest for constant personal development
• Fluent Finnish and English skills
• Passion to work in a creatively driven agency environment

On a regular day at Hellon, you:

• Independently manage given project related tasks and report those to the project responsible person
• Create solutions that bring value and impact for the customer and their business needs
• Facilitate meetings, working sessions and workshops
• Support sales efforts and identify new opportunities within existing customers
• Develop close relationships with customers and other key stakeholders
• Seek for information regarding the newest trends, frameworks and research regarding service design
• Actively develop own capabilities and networks
• Have fun and enjoy working with your Hellon team