Service Designer

As a Service Designer you will be responsible for leading the service design activities in Vaisala’s Customer Experience program. You will

• Be a key contributor in developing and creating a uniform and superior customer experience for our customers globally.

• Bring together and coordinate the CX work with the stakeholders across the company

• Create a shared, visual understanding of the key customer journey/ies.

• Support the owners of the touchpoints in identifying the key needs and opportunities for developing the customer experience in line with the business priorities.

• Participate in the design of the touchpoints and validate the end results with the customers and other stakeholders.

• Make sure that the customer experience is fluent and effective over the individual touchpoints.

• Participate in the development and implementation of Vaisala’s customer experience analytics and measurement processes and practices.

• Bring service design practices and customer experience as part of ongoing development in various functions, like website, ecommerce, customer service, sales and after-sales.

• Facilitate sessions along the design thinking process

The work is part of the strategic initiative of developing our customer experience. It covers all the phases of customer involvement from discovery to long-term relationships as well as the experience with our partners. The work will be done in close collaboration with the representatives from Industrial Measurement’s functions like marketing, services, sales and R&D teams. The home base for the Service Designer is Vaisala Design team that consists of 10+ designers working in service design, industrial design, UX design and usability testing.

To be successful in this role we are seeking a candidate with the following key qualifications:

• Solid understanding of the user centered service and product design

• Ability to turn abstract ideas into concrete presentations and mockups

• Ability to prioritize and translate/turn complexity into clarity

• Excellent facilitation and team working skills

• Passion to drive the customer experience initiative even in complex environments

• Curiosity and designer’s mindset