Service Designer

Company? Schibsted, which gathers together Tori, Oikotie, Rakentaja & Sähkövertailu. 250 colleagues in Finland and 5000 in the Nordics want to steer innovation to better serve the millions of people interacting with us.
You? Service design of digital products, experience in facilitating workshops / product discovery initiatives. Curious & problem-solving mindset, proactive way of working.
Role? Service Designer leading Tori’s product discovery in collaboration with a UX Designer: building the product strategy with the PMs, collecting user & business insights, facilitating workshops and putting together new concepts.
Location? Office located a few steps away from the Helsinki railway station. Our future is hybrid and we would be happy to meet with you at the office once, twice per week depending on your schedules.
Why us? To work with Finland’s leading marketplace and have an impact on Tori’s future and on 3,5+ million monthly users’ Tori experience! Community that embraces curiosity, a problem-solving mindset, and continuous learning.

Sounds like your cup of tea? Check out the details below!

WHO ARE YOU?

• Background in service design of digital products & experience in facilitating workshops / product discovery initiatives.

• Mastering a variety of research methods which help you to get into users’ heads, collect and put together insights & spot opportunities for innovation.

• So called sensemaking has been your daily work: processing both quantitative and qualitative data & putting together new concepts based on the data.

• Fluency in English, as it is our company language

• As a person, you are a curious self-starter who is not afraid of the unknown. If you are inspired by problems and willing to have an impact, our work culture is a great fit for you. Here is a motivated, development-oriented bunch of positive thinkers awaiting you, we hope you find our way of living as inspiring as we do!

WHAT’S THE JOB LIKE?

Responsibilities
As a member of our designer team, you are responsible for covering Tori’s product discovery process. You are the glue between Tori users and our business, tech and product colleagues. Together with their expertise, you examine and put together an understanding of needs and boundaries in the product discovery. In order to do so, you facilitate workshops, do user research, identify and prioritise design problems and turn the insights into actionable recommendations on how to improve the entire Tori user experience. Furthermore, you explore new concepts and validate them with mock-ups & prototypes with the help of a UX Designer and Tori users. Constant improvement is always in your mind, thus you keep on measuring and analysing the usage of the newest launches and sharing your findings with the PMs and the developers.

Projects
Our pioneering goal is to completely renew Tori’s web experience! Your expertise is needed in modernising the whole user journey by bringing in new features and rethinking the customer path. If questions like how Tori could enhance the circular economy? how buying & selling on Tori could be made more effortless and safer? how to maximise the synergy between our marketplaces? resonate with you, we would be happy to hear from you!

Goals
During your first six months, we expect you to get on board in mapping the current user experience of Tori and detecting opportunities for modernisation while getting to know how our cross-functional squads work. Further down the road, we are eager to see you working closely with your colleagues, and collaboratively start implementing a holistic approach to Tori, getting to know the user needs and building consistent user flows. As we are curious minds, we hope that you can continuously help us to improve our working methods as well!