Service Designer

We are looking for a talented service designer to join our B2B organization and help us become even more customer-centric!

You will perform customer research and form value adding and actionable insights. You will design functional and desirable digital services based on customer understanding. You are highly skilled in human-centric design practices and service design methodology. You are comfortable in leading customer interviews, co-design workshops as well as analysing findings on your own.

Key Responsibilities

• Participate service design projects that improve our B2B business operations
• Conduct customer research tasks, both interviews and customer surveys
• Participate organizational and process development projects that turn our business operations lean and customer value adding

What are we looking for?

• Over 2 years of service design experience
• Participated of number of successful service design projects that improve customer-centricity
• Excited to work with people and share your expertise by facilitating workshops and communicating about your findings frequently
• Good written and verbal communication skills in English

Bonus points

• UX Design skills
• Experience of the B2B environment
• Experience of the cyber security field