Service Designer

Your key responsibilities
•    Managing customer and stakeholder interviews
•    Mapping customer journeys, exploring pain points and validating the root of the problems
•    Analysing related data and sharing your findings and ideas about new business opportunities
•    Leading concepting and early validation of designs by testing assumptions and prototypes
•    Observing and measuring the usage of launched products
•    Contributing to the activities related to the group level customer experience (CX) development and expansion of digital offering

Why to join our team
Being part of our DX and Business Design team you will develop your career in a truly international and multicultural working environment. Our design philosophy merges design thinking to lean startup principles and links qualitative customer insights into business analysis. As the service development process is highly driven by CX, in this role you will have the opportunity to make a deep impact on Konecranes digital services.

Learn more about Konecranes as an employer and what your future colleagues have to say by checking career stories in Youtube https://www.youtube.com/watch?v=AklPBQd_p0I or our site www.konecranes.com in Careers: Meet our people.

What should you bring
As this role is much about analytic, strategic and creative thinking, it’s crucial that you have an outstanding ability to synthesise complex information, structure it to a coherent picture as well as to communicate research results in a clear and understandable way. You may be a senior service design professional or at an early stage of your career with just a few years of experience in service design, but it’s crucial that this experience has unravelled your passion for delivering digital service concepts, storyboards, user journeys, wireframes and prototypes.
We also expect you to have:
•    Graduate degree and 3+ years of work experience in service design field, preferably in design consultancy, industrial or other B2B sector. Ideally, you have a solid background in planning and conducting customer research and running collaborative workshop activities to define customer and user experiences.
•    Expertise in design thinking and human-centered design
•    Hands on customer journey mapping experience in B2B environment
•    Fluency in spoken and written English (Finnish skills is a plus but not mandatory)
•    Knowledge of Adobe CC, relevant for service design methodology