Service Designer

Responsibilities

– Acting as a Service Designer in IT / operational development projects
o Facilitating Service Design workshops
o Collaborating with various stakeholders to understand user needs and design user journeys
o Arranging design reviews, conducting usability tests and working with the project team to get designs implemented
– Development of Service Design methods and tools at Wärtsilä
– Supporting and coaching colleagues with Service Design methods
– Communication with various stakeholders

Requirements

– M.Sc. in Information Technology or Economics & Business Administration (human computer interaction or similar)
– 2 years work experience as a Service Designer
– Sound understanding of IT development process and business needs
– Solid skills in Service Design methods: workshop facilitation, service blueprints, user journeys, personas, UI prototypes etc. UX design skills are a plus
– Excellent visualization, communication and collaboration skills as well as strong will to make user flow as simple and smooth as possible
– Proactive and goal-focused attitude
– Fluent written and spoken English

We offer

– A challenging job with interesting global projects
– An opportunity to boost and leave your mark on our Service Design journey
– Supportive and skilled colleagues and inspiring atmosphere
– Opportunities for professional development and growth