ARCHIVED Machinery Full Time

Service Designer

Schneider Electric

You will be responsible for :

Service Design & Delivery

Design end-to-end services across digital and physical touchpoints
Create and maintain service design deliverables (journey maps, service blueprints, ecosystems, personas)
Translate user needs, business objectives and operational constraints into service concepts
Contribute to discovery, ideation, prototyping and validation phases
Ensure consistency and quality of service experiences across channels

User Research & Insights

Plan and conduct qualitative and quantitative user research (interviews, field studies, workshops)
Synthesize research findings into actionable insights and design principles
Work with research, data and analytics teams to inform design decisions
Ensure user needs are balanced with regulatory, technical and operational constraints

Collaboration in a Complex Environment

Work closely with cross-functional teams (Product, IT, Digital, Operations, Industrial, Legal, Compliance)
Participate in co-creation workshops with internal and external stakeholders
Contribute to alignment between customer experience, operational efficiency and safety requirements
Support change management and adoption of new services

Continuous Improvement & Impact

This job has been tailored for you if you :

8+ years of experience in Service Design
Experience working in energy, utilities, industrial, infrastructure or regulated environments is a strong plus
Solid mastery of service design methods and tools
Ability to navigate complexity and work with multiple stakeholders
Strong collaboration, facilitation and communication skills
User-centered mindset combined with pragmatic problem-solving
Comfortable working in structured, large-scale organizations
Fluent in English (French is a plus)

Even better if :

You have experience navigating large, complex organizations with strong IT and compliance constraints.