Senior Service Designer

For what assignments?

• Define the strategy and design the multi-channel experiences for our key account customers and innovative start-ups.
• Support the sales team on strategic recommendations, service design and user experience during calls for tenders.
• Be responsible for the discovery, definition, prototyping and implementation phases. You will also be involved in the development phase of the project whatever the project methods.
• Participate in user studies and the collection of insights: in situ observation, individual interviews, focus group, sorting by cards, benchmark, etc.
• Animate customer / user workshops in collaboration with the team (co-design, ideation, framing, etc.).
• Produce design deliverables necessary for the smooth running of a project: personae, documentary analysis, experience map, customer journey, roadmap, etc.
• Tell the stories through storytelling and sketchnoting.
• Supervise the team by guiding them, organizing the work, with the aim of always improving their skills.
• You will play a role of evangelizer internally but also with our customers.

For which profile?

• Graduated from a design school , you have acquired significant experience of 6 to 8 years in service design within a design agency or a consulting firm, and you wish to join a dynamic team to share your expertise and your passion for innovation.
• Have a good understanding of the issues related to the transformation of organizations , both on the external dimensions (business and customer experience), but also on the internal aspects (employee experience, organization, etc.).
• Master the mindset of Design Thinking, human-centered design and the value brought by design within organizations.
• Master the Service / UX Designer toolbox : user journey design (personas, journey maps, blueprints), storyboarding, wireframing and prototyping (Figma, Zeplin, Miro, etc.).
• Master agile methods and have a good knowledge and experience of the issues related to this type of approach.
• Have a good knowledge of the constraints of the web, mobile and print, as well as the principles of ergonomics.
• Have knowledge in the implementation of design system.
• Demonstrate great autonomy and a sharp sense of leadership both with your teams and with external partners.
• Be convincing and be able to seize opportunities to develop and evolve the missions with your clients.
• Understand different and new customer issues with a sense of customer relations.
• Fluency in oral and written English is required .

What are the bonus items?

• Have a Portfolio that illustrates your expertise (the methods used and the contexts in which you have worked) as well as your rigour.
• Have an appetite for Green IT and Systemic Design.
• Appreciate having projects around health, employee experience and logistics.
• Have knowledge of consulting and technical development to facilitate collaboration with our partners (consulting firm, tech and marketing agency).