Service Designer
AXA Partners
Key responsibilities
– Analyze and understand the existing product daily usage, claims and services processes and flows.
– Map complex journeys and processes.
– Use design research techniques to uncover customer needs and pain points.
– Support the development of service concepts, blueprints and other service design artefacts.
– Work collaboratively with multi-disciplinary team members and stakeholders and be able to defend your design decisions.
– Support new business development efforts by providing expert information in pitch efforts and stakeholders meetings.
– Attend and help plan studio and community events, workshops, and conferences as a Wellness ambassador
Experience / Technical skills:
– +5 years relevant experience in service design or related role such as user experience / user interface design or design research
– Previous experience in large company and/or insurance sector in start-up or innovative environment will be a plus. Experience in health/wellbeing services delivery is a plus.
– Strong knowledge in User Research techniques and usability testing, experience across Desktop & Native Apps & RWD & Mobile First. Master UX Software and methodologies, including Sketch and Invision
– Project management skills and/or coordinating experience, preferably with the Agile way of working and experience in running online and offline workshops..
– Experience producing user experience design deliverables such as screen flows, wireframes and prototypes, quantitative research methodologies and drawing insights from data.
Soft skills:
– Passionate about service design creating human-centred services.
– Excellent communication skills in English to partner cross functionally within the organization
– Advanced collaboration skills: Accustomed to working collaboratively with cross-functional team members and in a multicultural environment.
– Detail oriented and drive for exceptional results
– Reliable, responsible and autonomous
– Adaptability and flexibility
– Drive, curiosity and innovative mindset
Job Details
| Date Posted | March 18, 2021 |
| Status | Active |
| Location |  Paris, IDF |
| Industry | Insurance |
| Type | Full Time |
| Position | Mid level |
| Job Expiry | May 17, 2021 |
| Salary | Unspecified |