Service Designer

In order to strengthen our expertise in Customer Experience, we are looking for a Service Designer within the Offer Marketing and Quality Department.

In conjunction with the Offer and Quality Marketing Department team and the Operational Departments, you are in charge of co-constructing and designating customer journeys by intervening from the definition of the need to its implementation.

Your main missions will be as follows:

DESIGN OF SERVICE AND EXPERIENCE

• Propose new design approaches (Design Thinking, Design Sprint, etc.)
• Involve operational teams and support functions in the implementation of these approaches
• Frame and carry out service / experience design projects
• Implement the stages of “Research”, “Immersion”, “Ideation”, “Design” and “Experimentation”
• Organize and lead Design Facilitation workshops
• Define and carry out the production of design deliverables (idea book, concept scenarios, cartography, models, etc.)
• Participate in the response to calls for tenders
• Collaborate closely with the Group Design Department to enrich its initiatives and focus on Sports & Leisure topics

NETWORK AND WATCH

• Monitor design trends
• Share a vision of “Food or Not Food” trends
• Participate in events (Conferences, Meet-ups, Webinars, Ted Talks …)
• Identify potential partners / design agencies

PROFILE

• BAC + 5 – Graduated from a School of Design (ENSCI, STRATE, L’École de design Nantes Atlantique, etc.)
• Professional experience of at least 5 years required in the fields of design and innovation
• Interest in the world of Commercial Catering, B2C, and Entertainment
• Good knowledge of customer experience topics in complex, diverse, and demanding environments
• Ability to innovate, influence, and work across the board in the form of project management with different interlocutors; excellent interpersonal communication (design sprint)
• Master the Microsoft environment and collaborative design tools (Miro, Mural)