ARCHIVED Retail Full Time

Service Designer

ALDI SÜD

What you give your best to.

Gather insights from our Customer Interaction Strategy team to understand the importance of new initiatives and identify key factors in developing new services
Identifying key stakeholders within the project and ensuring requirements are captured, documented and integrated into the overall vision of the services, working closely with our ALDI countries
Design and prototype world-class services that connect digital, physical and human interactions across multiple touchpoints, intelligently bridging user needs, business objectives and technical realities
Develop the overall service design concept, including customer experience/customer journey, business rules, advertising design and brand guidelines in coordination with countries
Collaborate with technical teams to determine the right solutions to deliver the service vision and identify process, equipment and automation requirements
Collecting and agreeing operational service metrics, theses and business requirements for relevant areas

What you should bring with you.

Ability to view services as a whole and coordinate with multiple teams to ensure full implementation of initiatives
Understanding and knowledge of the service design concept and working experience in a service design team/role
Experience in developing customer journeys and service concepts
Ability to facilitate workshops, excellent presentation and communication skills and a proactive approach to work
Successful work in a fast-paced environment and the ability to manage multiple projects at the same time
Professional experience in agile team environments and the ability to promote design thinking

Which is desirable.

Application of problem-solving skills as an integral part of driving projects forward (you use these every day in your everyday work)
Taking responsibility for tasks and implementing feedback as a means to continually improve results
Experience with digital projects or departments is an advantage