Director Service Designer

Key Responsibilities 

• Act as the face of Service Design for the organisation and proactively ensure key Service Design team outputs are embedded into Sales and the wider organization
• Leverage your experience and best practice to create the strategy and vision for the Service Design approach
• Translate strategy into clear objectives and actions and manage timely execution in close alignment with the business transformation leadership team
• Be accountable for establishing and evolving the Service Design practice in adidas as the way to be consumer-centric
• Set standards of how design is done at adidas and drive Service Design Excellence
• Drive thought leadership to evolve the practice inspiring the team and senior stakeholders inside global sales
• Spot Service Design opportunities in the organisation, make (first) connections across the organisation and secure buy-in
• Take ownership for Talent Management processes, in order to grow, develop and retain talents
• Promote a high-performance culture by setting clear expectations and individual goals

Key Relationships:

In this role you will be involved with and oversee the Service Design practice in all sales functions in adidas – from Global teams like Digital, Retail, Transformation, Digital Sales Solutions, Sales Tech and local market teams.

Knowledge, Skills and Abilities:

• A natural leader, with great interpersonal skills and ability to lead and inspire teams
• Comfortable working in a fast-paced/ agile environment, business transformations, with high visibility and exposure to senior management
• Decisive, able to think strategically with the big picture on hand, and understand impact on the organization
• A demonstrated ability to collaborate with and lead a diverse range of resources and design and consumer research methodologies
• Foster a highly motivational and highly inclusive working environment
• Strong (design) leadership skills, with ability to hold managers accountable
• Sound methodological knowledge & experience in the areas of service design, CX, consumer research, experience design and human-centred design
• Excellent verbal and written communication, presentation and storytelling skills in English

Requisite Education and Experience / Minimum Qualifications:

• A degree in Service Design or a design-related discipline (e.g.: Industrial design (engineering), User-centred design, Design strategy, Design management, etc.) or equivalent combination of education & experience
• 10+ years of professional experience in Service Design at an established agency, management consulting firm, in-house service design team and/or hands-on industry experience
• 3-5+ years leading medium/ large internal Service Design and or Consumer Centricity teams, embedding a culture of consumer-centricity as well as methodologies and tools
• Experience working in product-led/agile working environment
• Experience in leading and developing teams and external consultants