Senior Service Designer

As a Senior Service Designer (m/f/d) you will collaborate cross-functionally to define and deliver successful user experiences, identifying opportunities to streamline operations, and play a crucial role in modernising and simplifying our customer experience.

You can expect to work collaboratively with other designers, but also cross-team and cross-platform with other stakeholders to ensure consistent experience across all user touchpoints.

• Lead service design projects, including user research, journey mapping, and prototyping.
• Develop and communicate service blueprints that optimize and connect customer touchpoints across the product lifecycle.
• Analyze customer insights and product data to iterate and continuously improve end-to-end experiences for a variety of business areas.
• Provide mentoring and support to our younger designers and help them grow.

• You already have several years of product or service design experience, preferably in a SaaS or B2B environment leveraging user research, journey mapping, and service blueprinting.
• Strong visual communication skills, with the ability to clearly articulate and present complex ideas.
• Proven record of accomplishment in designing and implementing scalable, user-centric service solutions.
• You have a proactive, goal-oriented, collaborative attitude towards work.
• Your strengths include excellent verbal and written communication skills to articulate design decisions.
• Business fluent English, additional languages such as German, French, Spanish is a plus.

There are many great reasons to join DocuWare – our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You can work on the road or in our modern office – and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit – all free of charge – as well as subsidized lunch from the Foodji fridge.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan.
• A stable job with a well established and growing company.
• We only use the latest technologies – find out more on Stackshare.
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.