Senior Service Designer

ELEKS Product Design Office is looking for a Senior Service Designer to join our team.

REQUIREMENTS

• • Proven experience working across a service design process, autonomously with minimal support
  • Ability to create service design artifacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artifacts
  • ‘Client readiness’, with experience facilitating workshops, design sprints, ideation sessions, or similar
  • Well-developed organizational skills and ability to manage competing priorities in a tight timeframe with a proactive mindset
  • Strong stakeholder management skills, ability to explain design decisions, work collaboratively, and have responsibility for a service
  • Certification and/or qualifications in Service Design

WILL BE A PLUS

• • Experience in running practical training and facilitating leadership around Service Design
  • Experience both with large corporate clients and medium-sized businesses
  • Experience working with various tools such as Figma, Mural, Teams, PowerPoint
  • Experience in Product Strategy
  • Solid understanding of pricing fundamentals

RESPONSIBILITIES

• • Maximize the value we deliver for our clients and optimize our internal services, right from the inception to real-life application of Service Design
  • Work in a fast-paced, evolving environment and must be able to use an iterative method and flexible approach to enable rapid delivery where necessary
  • Work with data and qualitative insight, through collaboration with frontline staff, managers, and customers, to design solutions and strategic propositions
  • Identify opportunities for improvement, and cost optimisation for existing services, as well as collect data and facilitate research to validate their feasibility and market fit
  • Actively promote the design perspective in discussions with teams and stakeholders
  • Continuously improve our Service Design offering as part of the company’s service portfolio