Service Designer

With data, active listening and a flair for innovation, do you create work environments in which employees enjoy working and can work well? Perfect! With our corporate culture, in which diversity is more than just a buzzword and open communication and team spirit are very important, we lay the foundation that you can build on. Apply now with your CV and take the satisfaction of our employees to the next level with our “Enjoy your Workplace” tribe.

Your tasks

• You will make our Employee Workplace Experience a big success, balancing employee satisfaction and needs with efficiency, effectiveness and quality, and thus creating a pleasant and productive working environment.
• As a professional in service design, you take a close look at the employee journey: Using creative methods such as design thinking and multidisciplinary, co-creative workshops, you accompany and promote improvements to sub-journeys, services and interaction moments.
• Employee journey maps, prototypes, scenarios/interactive dialogues and related concepts – you get involved in every aspect, develop innovative features for all channels together with your colleagues and have a particularly keen eye for process digitization and automation.
• Human-centered design / service design for employees is a matter close to your heart, which you also inspire others with, thus increasing acceptance across the bank.
• Together with other UX or customer experience units, you work to create synergies and ensure standards.
• And of course, you also keep managers and stakeholders reliably up to date, communicate key figures on goal achievement and also support employees in their day-to-day operations with understandable explanations.

Your profile

• Completed studies in the field of service design, human-centered design, UX design or a comparable specialist training / qualification
• Several years of experience in the areas of service design, employee experience / customer journey, digitalization & automation
• IT process understanding and experience or interest in working in a regulatory environment
• Experienced in data-based, user-centered decision making as well as advising and managing expectations of stakeholders and senior decision makers
• Structured, far-sighted and solution-oriented way of working, impact-oriented way of thinking and quick comprehension
• Customer and service oriented (employees as customers)
• Very good German and English, spoken and written