Lead Service Designer

We are now looking for a seasoned Service Design / Business Design Lead to join our core team at Nordcloud Design and to help our clients to succeed on their digital transformation journey.

Your daily work:

• Leading client cases and project teams as a Service Designer / Business Design Lead
• Being responsible for service design related deliveries in your projects to harness the technology to serve employees needs
• Facilitating collaborative sessions with multidisciplinary teams and actively partnering with relevant stakeholders
• Supporting advisory operations and business development, as well as our Sales team
• Contributing to our design domain development and collaborating with the IBM Design framework
• Working in different industries (e.g. healthcare) supporting them to understand their stakeholders and users

Please bring with you:

• Several years (8+) of relevant work experience and expertise in common Service
• Design-related methods and practice (such as research, analysis, facilitation, concepts, systems design, design thinking, and related tooling)
• Experience in Business design as a part of Service Design, understanding business fundamentals and prospects of the client you are working with
• Experience in consulting and capability to support and guide our clients to succeed in their business by utilizing the human-centric design approach
• Creativity and thinking outside the box – the business landscape for Nordcloud is constantly evolving so we guide, facilitate, and contribute to this development as designers
• High-level understanding of technical possibilities and limitations
• Proven skills in presenting, teamwork, and effective communication with different stakeholders
• Very good fluency in English