Lead Service Designer

Service design is the heartbeat of our design practice. Our designers empathise with customers, identify their needs, interpret client challenges, and develop concepts that unify our products and services. Our designers work collaboratively with interdisciplinary design teams, absorbing the project’s needs, creating concepts, and evolving the client’s brand in an engaging way.

As Service Lead, you will be responsible for leading all kinds of service design projects and teams across accounts, supporting conceptual development, overall direction, and delivery of design artifacts.

You will have a strong appreciation for visual, interaction or business design, the ability to elegantly adapt designs across devices, and an effortless presentation style that owns and sells pitches.

As a Service Design Lead, you…

• Are responsible for creative leadership on your projects, across all dimensions and disciplines and you ensure quality in everything you and your team delivers.

• Can visualise great ideas that engage and inspire clients and users.

• Explain, discuss, and justify design decisions eloquently. Give effective feedback and direction to oher team members.

• Lead the definition and creation of flexible, coherent design systems and component libraries.

• Partner with colleagues in other disciplines to ensure that project expectations, parameters, and process are mutually understood and met, and that the solution meets creative, strategy, program objectives, and technology strategy and requirements.

• Collaborate with the client to define needs, business objectives, and brand goals to inform insightful concepts while enhancing others’ knowledge and understanding of the client’s brand, consumer, and competitive landscape.

• Understand and drive Service Design strategy, including business and user centered processes. Translate learnings and discoveries into an experience system and digital touchpoints.

• Attend and help plan studio and community events, workshops, and conferences as a Fjord ambassador as well as act as a Thought Leader for the team and outside the organisation on behalf of Fjord.

Your experience

• 7+ years of design experience.

• Education or work experiences in strategic service design is preferred.

• High proficiency in German and English.

• Excellent leadership skills, problem resolution abilities, and good judgment.

• Proven history managing cross-functional teams to create a powerful, effective, and coherent design solution.

• Mastery of digital design tools like Sketch, Figma and the Adobe Creative Suite.