Lead Service Designer

Here are some practical things that would definitely help in this job

• Fluent English and German language skills.
• 5 to 7 years of experience.
• First-class visual and verbal storyteller with strong data analytical skills. Able to eloquently articulate strategy, and communicate significant patterns in data in a rational and comprehensive manner.
• Experience in strategic foresight or/and data trend analysis, change management, team operational improvement and data metrics consulting.
• Deep experience in planning and facilitating collaborative workshop activities that help shape and define consumer-facing experiences.
• Proficient in synthesising quantitative and qualitative data from multiple sources to identify opportunities and recommend design directions.
• High level of expertise in tackling and solving complex business challenges.
• Deep and contextual understanding of what matters to the people we are designing for.
• Manage design research relationships with partners and clients.
• Evolve and innovate the Service Design and Design Research practice, pulling in state-of-the-art methods from external and internal expertise.
• Enthusiasm for digital design best practices, new interaction models, design standards and emerging technologies.
• Driving design quality, practice and offerings that meet business and user goals as well as creating new offerings within Futurice.
• Expertise in collaborating with other designers, developers and advisors.

You would blow our minds if you also bring along some of these:

• Experience in change management, operational improvement and metrics consulting.
• 3-5 years of experience in creating and bringing products and services to market.
• Ability to lead large scale design projects and related accounts.
• Experience in leading multiple cross-discipline teams.
• High level of expertise in planning and conducting customer research, user tests and concept validation process.