ARCHIVED Agency / Consultancy Full Time

Senior CX & Service Designer (m / f / x)

Pacemakers Digital Ventures

You will be the first full-time member of our service design team and you will be responsible for project implementation
You will implement human-centered research knowledge in interaction design concepts and find smart UX / UI solutions
You are responsible for the functional, conceptual and visual development of presentations and digital products
You translate user requirements, in coordination with our teams and customers, into “tangible” concepts – from simple use cases to complex platform projects
You moderate customer workshops and present results
You ensure that our work is continuously visualized in storyboards, wireframes, mockups or prototypes
You communicate relevant insights in order to inspire, convey the value of design and drive strategic decisions in close cooperation with the consulting, product and development teams
You build a team of experts in the field of UX / UI

You have at least four years of experience in the design and implementation of websites / apps, digital products (prototypes, MVPs)
You have experience in the interdisciplinary, agile development of concepts and are familiar with concepts such as service design blueprints, empathy maps and value proposition
You are very familiar with the Adobe Suite and the common tools such as Sketch & Invision and have also worked with other interaction tools such as Axure or Balsamiq
You speak fluent German and English and can engage with different stakeholders in a communicative manner
You have in-depth knowledge of design thinking principles and experience in conducting workshops with various stakeholders
You are familiar with research methods such as interviews and remote user studies; You have some experience in programming (JavaScript, HTML, CSS)